Loading Screen and Desktop Eliatopia Error

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artistpaul
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Loading Screen and Desktop Eliatopia Error

Post by artistpaul » Mon Feb 22, 2021 3:46 am

My screen won't load on Official Website or NewGround and also in Eliatopia Desktop can't log in.
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Dekstop version.png
Eliatopia Desktop Version
Dekstop version.png (112.36 KiB) Viewed 187 times
fix1.png
fix1.png (245.93 KiB) Viewed 220 times
Last edited by artistpaul on Mon Feb 22, 2021 1:32 pm, edited 2 times in total.
Discord : ArtistPaul123#5423
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artistpaul
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Re: Loading Screen and Desktop Eliatopia Error

Post by artistpaul » Mon Feb 22, 2021 1:29 pm

Please help !
Discord : ArtistPaul123#5423
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Robby
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Re: Loading Screen and Desktop Eliatopia Error

Post by Robby » Mon Feb 22, 2021 5:30 pm

You are saying this is happening on ALL version of the game, desktop and web? Very strange. I need a little more info though. At what point in the login process does this happen? For example, when you sign in it should say a few things such as "loading player data", etc. What step in that process does this happen? Also, do you have any other accounts to test whether or not this happens with those accounts as well?

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artistpaul
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Re: Loading Screen and Desktop Eliatopia Error

Post by artistpaul » Tue Feb 23, 2021 12:46 pm

Robby wrote:
Mon Feb 22, 2021 5:30 pm
You are saying this is happening on ALL version of the game, desktop and web? Very strange. I need a little more info though. At what point in the login process does this happen? For example, when you sign in it should say a few things such as "loading player data", etc. What step in that process does this happen? Also, do you have any other accounts to test whether or not this happens with those accounts as well?
It's the same with my other account but when I restart my computer I can still open and login it but only once and if I exit the game and login again I can no longer log in that's what came out </body> </html> on the desktop and on the official website it just stops there and does not move and there is no loading player.
Discord : ArtistPaul123#5423
Youtube Channel : Artist Gaming HH
Eliatopia IGN : artistpaul /ArtistPaul123
HelmetHeroes IGN : artistpaul /ArtistPaul123

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artistpaul
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Re: Loading Screen and Desktop Eliatopia Error

Post by artistpaul » Tue Feb 23, 2021 1:31 pm

But there is another way for me to play again I need to restart my computer in order to play again on desktop version.
Discord : ArtistPaul123#5423
Youtube Channel : Artist Gaming HH
Eliatopia IGN : artistpaul /ArtistPaul123
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Robby
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Re: Loading Screen and Desktop Eliatopia Error

Post by Robby » Tue Feb 23, 2021 1:47 pm

That is super weird. Do you know when in the log-in process this happens though? It's right after you click "log-in", correct? Is any other text displayed first, before it then displays this weird text?

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artistpaul
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Re: Loading Screen and Desktop Eliatopia Error

Post by artistpaul » Tue Feb 23, 2021 3:10 pm

btw, it is fixed in the desktop version I can play the game without having to restart the computer. and the only one left is the website version the loading screen still can't move and its stuck right there and also its difficult to explain here especially since we are far away from each other it would be easier to explain and understand the problem if you are here next to me.
Last edited by artistpaul on Tue Feb 23, 2021 5:04 pm, edited 1 time in total.
Discord : ArtistPaul123#5423
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Eliatopia IGN : artistpaul /ArtistPaul123
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artistpaul
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Re: Loading Screen and Desktop Eliatopia Error

Post by artistpaul » Tue Feb 23, 2021 3:33 pm

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Last edited by artistpaul on Sun Feb 28, 2021 8:47 pm, edited 1 time in total.
Discord : ArtistPaul123#5423
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HelmetHeroes IGN : artistpaul /ArtistPaul123

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Robby
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Re: Loading Screen and Desktop Eliatopia Error

Post by Robby » Tue Feb 23, 2021 7:07 pm

Glad to hear it's working on the desktop version. :) As for the loading issues, that is strange. Do you know how to open an "incognito window" in Google Chrome? If so, try playing Eliatopia in an incognito window and let me know if it works when playing that way.

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artistpaul
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Re: Loading Screen and Desktop Eliatopia Error

Post by artistpaul » Wed Feb 24, 2021 2:05 am

:o It works on incognito window. Finally I can play again on website version :D
thank you very much for the help sir robby :)
Discord : ArtistPaul123#5423
Youtube Channel : Artist Gaming HH
Eliatopia IGN : artistpaul /ArtistPaul123
HelmetHeroes IGN : artistpaul /ArtistPaul123

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