Talk about any unintentional game issues here.
-
Melmar
- Posts:214
- Joined:Sat Apr 18, 2020 10:33 pm
Desktop version: Can't log in
Post
by Melmar » Mon Feb 01, 2021 1:20 am
It happened yesterday too, solved by restarting WiFi. Now I'm unable to log in again on desktop version, but I can on browser.
edit: LOL Solved. It took some few restarts to be fixed. And it only happens on desktop version.

-
Robby
- Site Admin
- Posts:4167
- Joined:Mon Jul 08, 2019 2:59 pm
Post
by Robby » Mon Feb 01, 2021 4:05 pm
Hmm, that is pretty weird. I've definitely never had this happen before. Does it show that same yellow text every time this happens? Also, do you happen to notice at what step in the log in process this happens? I know it probably hard to tell, but that yellow text should change to say a few different things depending on the step of the login process it is processing.
-
Active--
- Posts:35
- Joined:Mon Sep 14, 2020 6:10 pm
Post
by Active-- » Mon Feb 01, 2021 4:23 pm
Also here Update failed
![Image]()
-
Attachments
-

- IMG_20210202_002224.jpg (55.7KiB)Viewed 1542 times
-
Mavsy
- Posts:11
- Joined:Fri Jan 22, 2021 6:53 am
Post
by Mavsy » Mon Feb 01, 2021 4:27 pm
Also rob can you make a settings when we can windowed the Eliatopia desktop I find it quite annoying playing with fullscreen
-
Kami
- Posts:154
- Joined:Fri Aug 09, 2019 8:36 pm
- Location:somewhere near tiki statues.
Post
by Kami » Mon Feb 01, 2021 4:28 pm
Active-- wrote: ↑Mon Feb 01, 2021 4:23 pm
Also here Update failed
delete eliatopia from your computer (machine, PC) and run the installation setup as administrator
-
Kami
- Posts:154
- Joined:Fri Aug 09, 2019 8:36 pm
- Location:somewhere near tiki statues.
Post
by Kami » Mon Feb 01, 2021 4:29 pm
p.s that happens because when you installed it the anti virus didnt allowed to the setup to install the necessary files in your machine (pc) but by running the setup wizard as administrator will bypass the anti virus
Last edited by
Kami on Mon Feb 01, 2021 5:37 pm, edited 2 times in total.
-
Active--
- Posts:35
- Joined:Mon Sep 14, 2020 6:10 pm
Post
by Active-- » Mon Feb 01, 2021 4:38 pm
Kami wrote: ↑Mon Feb 01, 2021 4:29 pm
p.s that happens because when you installed it the anti virus didnt allowed to the setup to install the necessary files in your machine (pc) but by running the setup wizard as administrator will bypass the anti virus
ANti virus is off and my firewall is off to. Ill try to Install but it say UPDATE FAILED
![Image]()
Last edited by
Active-- on Mon Feb 01, 2021 4:43 pm, edited 1 time in total.
-
Robby
- Site Admin
- Posts:4167
- Joined:Mon Jul 08, 2019 2:59 pm
Post
by Robby » Mon Feb 01, 2021 4:43 pm
@Active--. Even after you completely uninstalled like Kami mentioned, and re-installed, the same issue still happens?
-
Active--
- Posts:35
- Joined:Mon Sep 14, 2020 6:10 pm
Post
by Active-- » Mon Feb 01, 2021 4:45 pm
Robby wrote: ↑Mon Feb 01, 2021 4:43 pm
@Active--. Even after you completely uninstalled like Kami mentioned, and re-installed, the same issue still happens?
yes its still "UPDATE FAILED"
Last edited by
Active-- on Mon Feb 01, 2021 4:50 pm, edited 1 time in total.
-
Melmar
- Posts:214
- Joined:Sat Apr 18, 2020 10:33 pm
Post
by Melmar » Mon Feb 01, 2021 4:47 pm
Robby wrote: ↑Mon Feb 01, 2021 4:05 pm
Does it show that same yellow text every time this happens? Also, do you happen to notice at what step in the log in process this happens? I know it probably hard to tell, but that yellow text should change to say a few different things depending on the step of the login process it is processing.
Yeah, the text shows "Logging in..." then gets stuck at "Loading stats..." for a few seconds then that html tags will display. Sure, I'll report to you if I notice some clues or patterns on how this error happens.